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look what o'brians did

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well i got my windscreen out and found no rust!! i was really happy about that but during the removal the bloke scraped up my surround, he put some type of paint on the scratches that went through to the metal but seriously!

now the windscreen is in its got the black border around so you cant see it but looking back maybe i should get them to fix it properly?

why is it so hard to get someone that will take care with OH's?

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Get them back to sort that out for sure.

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I would take it back,let them know you arent happy and that is unacceptable.

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Cheers
Paul (5290)
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Take a ride in a hearse while you can enjoy the view!!

This is totally unacceptable and beyond comprehension of a supposedly professional windscreen specialist. To damage a car in such a fashion - offer no apology or offer to repair or compensate is less than satisfactory or even remotely acceptable.

I have owned and operated a retso panel shop for over twenty years. If I thought damage was likely with any windscreen removal - then I would advise the client before hand. What I would not do is just go ahead- scratch up the paint and leave it for the owner to deal with. If damage ( such as rust)is pre existing it is the onus of the owner to deal with it. To further damage the car unnecessarily is simply unprofessional.

If the car is insured- take the complaint up with your insurance company- that soon gets the attention of the recalcitrant 'tradesmen'!

Let O'Briens know you are extremely unhappy and expect this dealt with ASAP. The best way to go about this is by taking photos and getting written appraisals from other windscreen companies and panel shops that specialise in restoration work.

Your last port of call is consumer affairs and the small claims courts. This is a lot of bother but dont let them just dismiss you and your classic Holden.

There is absolutely no need whatsoever to damage a car like this by removing its windscreen. I have removed dozens of windscreens from show cars with nil damage. This is a blatant disregard for property and extremely shoddy workmanship.

If this happened in my workshop - the perpetrator would be quite sorry they went to work that day. The company involved would be held accountable.

The very least they could do is to ship your car to a panel shop- have it repaired and fit a new screen for you at no cost to you. They can easily do this and save face - and themselves a lot of bad press and lost business. Sometimes bad stuff happens- its how the company handles the situation thats relevant.
I hope this helps
Cheers Streetneat-Andrew

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Cheap, Fast, Good - pick two.
If its cheap and its fast - it wont be good.
If its good and its cheap - it wont be fast.
If its fast and its good - it wont be cheap.

StreetneatShed

yeah mick, take it back. the scratches in the middle are way above the work area. the other ones of course would be covered by the thermo seal, however once it becomes old, the protection afforded by the paint is compromised and could help rust form.

Personally, i would take the pics to them and get them to give you a letter stating they will cover all costs in getting it repaired. This is because the guys are just like you and me, trained monkeys, and a tradesman spraypainter would be my chosen repairer. (at their cost).

Otherwise, i'd have them remove the screen, repair it myself, ie professionally, and then have them send their best fitter to replace the screen.

IMO .. rust begins where dirt is able to build up, absorb moister, eat at the paint and then stain the steel, while it's still absorbing moisture rust forms. (anyone who can expand on my theory or disprove it please do so) This guy has created a good lot of craters for dirt to get trapped in and therefore created potential rust hazards where there were none.

I actually want to start a business doing ONLY old holden repairs, rebuilds and parts reconditioning. but i don't have the financial ability.

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30 years without a right to drive.
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As you all know im new to the OH scene so i wasnt sure if it was normal so i just let him put the new screen in and then only just really thought about it now. Ill call o Brians now though and get them to sort it out.

Thanks for your input guys, once again extremely helpful

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-Neil

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gday i got mine done through novas did a great job old bloke new his stuff

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ide be a bit pissed of with that!looks like you had an o,bwians beginner.

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WHAT? no gravy?

Yeah we too have a guy from Novus that comes out to do our OH's, hes great!

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Be kinder than necessary, for everyone you meet is fighting some kind of battle.

http://gallery.oldho...

Mine was broken, so during resto I pulled it out myself to fix rusted plenum. Removing it for a novice (me) was difficult and a left a few small scratches but no where near as bad. If the contractor won't come to the party and fix it then mask up the inside and paint it with matt black acrylic - matt so the light doesn't reflect into your eyes. Clean under the screen where the clips are and paint with acrylic, you can mask where the trims go to so you don't have to respray the lot. Buy some new clips for along the bottom as they look rusty too.

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the boss from obriens just came around, he tried doing the usual and saying thats just how it goes because the kit is hard to get off.

Told him im not happy with having a scratch free plenum to have it ruined.

Hes gona send a bloke down that apparently knows his stuff.

He rekons that you cant put their primer on all the scratches because of some chemical reaction with the glue activator i said why not just coat it all and come back 48hrs later it sure to be dry. I cant see why a dry coat of primer would stop the activator working can you?

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-Neil

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