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ebay trouble.. not holden related

Sorry not holden related guys but I thought you guys may be able to help. I bought a generator of ebay from agr machinery in Sydney advertised as a 13hp 11kva honda 3 phase.Has 3 single phase plugs 2000 watts each.Trouble is it won't run what I want it to. Have done some research and the motor is 11hp and the generator is 7 kva.It's also marketed as Genpower which leads you believe it's built in Aust, Genpower Australia assured me they have nothing to do with this company. AGR have told me to send it back but won't tell if they are going to refund me in full including freight.I have told them it's not as their add states and it seam to be landing on deaf ears.
over $1200 spent here
Any help appreciated....Paul

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It is advertised as Genpower constructed same as AGR Machinery ad , so what's going on , they can't all be telling porkies , I'd check again with Genpower . I've had stuff from AGR and been happy ( except for extendable chainsaw pruner which I couldn't lift when fully extended to 7 mtrs ) but at 72kgs and 67. years on, no shame in that !

Good luck

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yes that's it, there is no specs plate on the generator just the book that says it's 7kva. The motor is honda but on the honda suite the GX390 is 11hp not 13hp. We bought it to drive a cablevey feeding system in a dairy ,a wash down pump and small mig all of which I have used on my soninlaws single phase 6.5kva gen from tradetools. Genpower Australia assured me they have nothing to do with this, they make larger diesel generators.

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Did you pay with paypal? If you did, you can a "significantly not as described" case and return it for a full refund, including the return freight costs.
Otherwise, go through Fair Trading.
David

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Old is good.

Return freight costs will only be refunded if the individual or company want's too. Paypal return policy is you return it with a tracking number (so paypal can also track it) and you are entitled to a full refund (not including return costs). Been through it before.

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Cheers
Keith

I lodged a paypal claim for goods significantly not as described and claimed postage both ways plus the purchase price. Paypal paid the lot.
David

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Old is good.

you are entitled to a full refund. product is not as described.

but;
have you opened/used it?

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NSW Consumer Law says its got to do whats its advertised to do, its got to last a reasonable time, and be applicable to state (min) safety standards
the seller has to repair, replace or refund, to make good

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The Honda engine generators that many E-bay sites are selling made in Turkey by a Co. called Genpower Generators , the sites that are stating "Genpower ' are not lying or misleading , it is only that the readers head goes straight towards Genpower Australia ( who make larger diesel units, which has been mentioned in another comment ) If the specs are not as advertised then you have a case , but doubt that you can call them on the Genpower issue as you and many others have simply mis-interpreted what you read.

:)

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straight away if your not happy. AGR dont have many negative feedback compared to the amount of sales but all the negatives have a common theme about lack of follow up with equipment that doesn't work or has been misrepresented and people being out of pocket for not receiving their goods. Whirlpool forum has hundreds of complaint stories about AGR going back to 2009 all with similar stories with happy endings only coming about either via Paypal or Dept Fair Trading.

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two headlights are better than one

Bought one from Tradetools same honda motor gx390 11 horse power and dunlite 8 kva generator. Works both wash down pump and feeding system in the dairy.. together. Will also work Lincoln mig 170 I think. Now to try and get my money back on that agr machinery piece of crap.What a waste of a good honda motor.
Cheers ....Paul

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